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Frequently asked questions

I'm a resident. How do I get access to the app?

Your estate's admin sends an invite, or you can request to join your estate from the app's sign-up flow. An admin approves the request before you get access.

A visitor pass isn't working at the gate. What do I do?

Each pass works once and stops working after security scans it, so a pass that's already been used or has expired won't scan again. Generate a new pass from the Visitors tab, or reach out to us below if something looks wrong.

How do I delete my account and data?

Email us at support@nafilestates.com from the address on your account, or ask your estate admin to remove you, and we'll permanently delete your profile, visitor passes, issues, and any other personal data tied to your account within 30 days. This can't be undone.

I found a bug or something's broken.

Email us with what happened and, if you can, a screenshot. We read every message.